Welcome to ZYNAUS. Below are answers to some of the most common questions about our products, ordering, delivery, and customer service. If you can’t find what you’re looking for, don’t hesitate to contact us at [email protected].

1. Who is ZYNAUS?
ZYNAUS is an Australian online store founded in 2021, specialising in nicotine pouches and related products. We’re known for fast nationwide shipping, genuine products, friendly customer support, secure payment methods, and great deals like free shipping on orders over $150 and 5% off your first order.

2. Are your products authentic?
Absolutely. All products at ZYNAUS are 100% genuine, carefully selected from trusted manufacturers to ensure quality and satisfaction.

3. How do I place an order?
It’s simple: browse our site, choose the products you like, add them to your cart, and follow the secure checkout process.

4. What payment methods do you accept?
We accept:

  • Credit/debit cards
  • PayPal
  • Stripe
  • Afterpay
  • Bank transfer

We do not currently accept cryptocurrency or gift cards.

5. Do you offer shipping?
Yes, we deliver Australia-wide via Australia Post.

Shipping options:

  • Standard Shipping: $10 (3–7 business days)
  • Express Shipping: $16 (1–3 business days depending on your location)
  • Signature on Delivery (for large orders): $20 — we’ll notify you in advance

See our Shipping Policy for more details.

6. How can I track my order?
Once your order has been dispatched, you’ll receive a tracking number via email. You can track your delivery at: https://auspost.com.au/mypost/track/search

7. What is your returns and refund policy?
We accept returns for unused products in their original packaging. Contact us within 7 days of receiving your order to begin the return process. Refunds are processed within 1–6 business days after we’ve received and inspected the returned item.

See our Returns & Refunds Policy for full details.

8. What if I receive a faulty or incorrect item?
Contact us immediately at [email protected] with photos of the product and your order number. We’ll arrange a replacement or refund at no extra cost.

9. Can I cancel or change my order?
Yes, if your order hasn’t been shipped yet. Please contact us as soon as possible.

10. Forgot your password or need to update your account?
Click “Lost Password” on our website to reset it, or contact us for help updating your account details.

11. Is my payment information secure?
Yes. We use encrypted, secure payment gateways like Stripe and PayPal. We do not store your card information.

12. Do you offer promotions or discounts?
Yes! Get 5% off your first order and free express shipping on orders over $150. We also run seasonal promotions.

13. Do you offer product recommendations?
Absolutely. Contact our support team — we’re happy to help you find the right product.

14. Do you have a referral program?
Yes. Loyal customers who refer friends can earn rewards. Contact us to find out how to join.

15. How can I contact customer support?
Email us at [email protected]