This Privacy Policy explains how ZYNAUS | Zyn Australia (“we”, “our”, “us”) collects, uses, stores, and shares your personal information when you visit or make a purchase from https://zynaus.com.au.

1. Who We Are

This website is operated by ZYNAUS.
Website: https://zynaus.com.au
 For privacy-related matters, please contact us at: [email protected]

2. What We Collect

2.1. Device Information

When you visit our site, we automatically collect certain details including:

  • Your browser type and version
  • IP address
  • Time zone
  • Cookies stored on your device
  • Pages or products viewed
  • Referring websites or search queries
  • Interactions with the site (clicks, scrolls, navigation behaviour)

2.2. Order Information

When you place or attempt to place an order, we collect:

  • Your full name
  • Billing and shipping addresses
  • Email address
  • Phone number

We do not store any payment details such as credit card numbers.
All transactions are securely processed through Stripe, PayPal, or Afterpay. Please refer to their respective privacy policies for further information. ZYNAUS operates with full transparency and does not engage in data misuse.

3. How We Use Your Information

For orders and fulfilment:

  • Process and deliver your purchases
  • Send receipts and confirmations
  • Communicate regarding your order
  • Detect and prevent fraudulent activity

For site improvements:

  • Monitor site performance and user experience
  • Understand customer browsing habits
  • Analyse marketing effectiveness

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Recognise you on future visits
  • Remember login details and display preferences
  • Track usage for analytics and site optimisation
  • Deliver relevant advertising via remarketing

You can manage cookie settings in your browser. Disabling cookies may affect the functionality of certain site features.

5. Comments & Uploaded Media

If you leave a comment:

  • We collect the data you provide in the form
  • We record your IP address and browser agent for spam detection
  • A hashed version of your email may be sent to Gravatar to check for an associated profile picture
    Once approved, your profile image may be visible alongside your comment.

If you upload images, please remove any embedded location data (EXIF/GPS), as it can be extracted by site visitors.

6. Embedded Content from Other Sites

Articles or pages on this site may include embedded content (e.g. YouTube videos, maps, external articles).
This content behaves as if you visited the other website directly.
Those sites may collect data, use cookies, and track your interaction with the embedded content.

7. Sharing Your Personal Information

We only share your personal data when necessary, such as:

  • Google Analytics – to understand how users interact with our site
  • Stripe, PayPal, Afterpay – for secure payment processing
  • When legally required by Australian law or in response to a lawful request
  • To protect our legal rights and business interests

8. Data Retention

  • Order and account data is retained for our business records unless you request its deletion
  • Comments and related metadata are stored indefinitely
  • Registered users may access, edit, or delete their personal data at any time (except usernames)

9. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access a copy of your personal data
  • Request corrections or deletion of your data
  • Withdraw consent where applicable

To exercise your rights, contact us at: [email protected]

10. Data Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, misuse, loss or disclosure.
All payments are processed via secure, encrypted gateways that comply with PCI-DSS standards.

11. Do Not Track

Our website does not modify its data collection behaviour based on “Do Not Track” signals from your browser.

12. Age Restriction

This site is intended for users aged 18 and over.
We do not knowingly collect personal data from individuals under 18. If you believe your child has provided personal information, please contact us immediately for removal.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices.
The most current version will always be available on this page and becomes effective upon posting.

14. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this policy, contact:
📧 [email protected]