At ZYNAUS, your satisfaction matters. If you’re not completely happy with your purchase, we’re here to help with returns, exchanges, or refunds. Please read the policy below carefully to understand how the process works.

1. Conditions for Returns & Exchanges

To be eligible for a return or exchange, the item must meet all of the following conditions:

  • The product is brand new – unused, unmarked, and in perfect condition.
  • The original packaging is intact – not ripped, written on, taped over, or damaged.
  • The order and customer details must match those in our system.
  • The item must not be damaged by external factors such as water, heat, impact, or incorrect use.

ZYNAUS reserves the right to decline returns that don’t meet these conditions, based on our assessment.

2. Return Timeframe

You must contact us within 7 days of receiving your order to initiate a return or exchange.
Requests made outside this period may not be accepted.

3. Exchanges

If you’d like to exchange a product, the replacement item must be of equal or greater value than your original purchase.

  • If the new item is more expensive, you’ll need to pay the difference.
  • If the new item is cheaper, we’re unable to refund the price difference.

4. How to Request a Return

To start the return or exchange process, please email:
📧 [email protected]

Make sure to include:

  • Your order number
  • The reason for return or exchange
  • Clear photos of the product and its packaging

Once your request is approved, we’ll send you detailed return instructions.

5. Important Notes

  • Double-check that your item meets all return conditions before sending it back.
  • Take photos of the item and packaging prior to return shipping.
  • Keep your tracking number as proof of return.
  • Return shipping costs are the customer’s responsibility.
  • We strongly recommend using a tracked postal service to ensure safe delivery.

6. Refunds

Once we receive and inspect the returned item, we’ll email you to confirm the outcome of your refund request.

  • If approved, the refund will be processed back to your original payment method within 1–6 business days.

7. Late or Missing Refunds

If you haven’t received your refund after 6 business days:

  • Check your bank account again.
  • Contact your credit card company – processing times can vary.
  • Speak with your bank to see if the refund is pending.

If you’ve done all the above and still haven’t received your refund, please email us at [email protected].