At ZYNAUS, we’re committed to delivering your order quickly, securely, and reliably. Please review the following shipping policy before completing your purchase.

Order Processing

  • All orders are processed within 1–2 business days.
  • Orders placed before 10:00 AM (Sydney time) on business days are typically processed the same day.
  • Orders placed on weekends or public holidays will be packed but dispatched on the next business day, as Australia Post does not operate during these periods.

Shipping Methods & Estimated Delivery Times

We currently offer the following delivery options:

  • Standard Shipping — $10: 3–7 business days
  • Express Shipping — $16: 1–3 business days (depending on your location)
  • Signature Required — $20: Recommended for high-value orders or upon request. We’ll contact you before dispatch if this applies.

Please note: Delivery times are estimates and may be affected by courier delays, public holidays, or severe weather conditions.

Shipping Partner

All orders are shipped via Australia Post.

Shipping Costs

  • Shipping fees are clearly displayed during checkout, based on your delivery address and chosen method.
  • Free express shipping is automatically applied to orders over $150.

Tracking Your Order

Once your parcel has been dispatched, you’ll receive a confirmation email with your tracking number. Track your shipment here: https://auspost.com.au/mypost/track/search

Lost or Damaged Orders

If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the estimated delivery date at: [email protected]

Refer to our Returns & Refunds Policy for further details.

Delivery Address Requirements

Please ensure your shipping address is complete and accurate, including full name, street address, suburb, postcode, and any delivery instructions (if applicable).

Important Notes

  • We currently ship within Australia only.
  • Shipping times may vary due to external factors.
  • If you have any questions or special requests regarding delivery, our team is here to help.

Thank you for shopping with ZYNAUS.